Andrea Fletcher

Andrea Fletcher is the chief digital strategy officer at the Centers for Medicare and Medicaid Services (CMS). She is the first person to hold this role, and also serves as the director of the digital service at CMS, an agency team of the United States Digital Service. At CMS she is responsible for digital transformation and modernization efforts, promoting interoperability and public access to health data, and recruiting the next generation of technical talent into federal service. Prior to taking on this new role, she served in the United States Digital Service. Before joining the federal government, Andrea spent most of her career traveling around the world. She has worked on digital health systems across more than 20 countries, primarily in sub-Saharan Africa. She has built mobile apps for healthcare workers, integrated biometric IDs into electronic health record systems, designed national-level interoperability layers, and deployed new disease surveillance systems making contributions to pandemic responses to Ebola, HIV and COVID-19. The Digital Service at CMS (DSAC) was created in 2021 as a new unit within CMS to fundamentally change how the public interacts with the healthcare system through digital services. DSAC aggressively recruits and hires some of the nation’s top talent designers, engineers, product managers and problem-solvers to untangle, rewire and redesign our healthcare system. Headquartered in the Office of the Administrator, DSAC works with components to scale digital services across the U.S. Department of Health and Human Service operation divisions.